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logfile: certificate_unknown in processing a request

Scheduled Pinned Locked Moved Troubleshooting
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  • T Offline
    Tag MOD
    last edited by 7 Jul 2019, 07:27

    Hi!,

    SInce 1-2 days i see a lot of these errors in my mycontroller logfile. It seems related to a gui loading issue i had sometime ago since no page loades correctly anymore..... See this post

    The error i see is:
    [Sun Jul 07 09:07:29 CEST 2019] IO error: javax.net.ssl.SSLException: Connection has been shutdown: javax.net.ssl.SSLHandshakeException: Received fatal alert: certificate_unknown in processing a request from /192.168.178.14:8443 / sun.security.ssl.SSLSocketImpl

    What cound be the issue here...

    S 1 Reply Last reply 7 Jul 2019, 10:00 Reply Quote 0
    • S Offline
      skywatch @Tag
      last edited by 7 Jul 2019, 10:00

      @Tag Have you tried different browsers and cleared the cache?

      T 1 Reply Last reply 7 Jul 2019, 17:05 Reply Quote 0
      • T Offline
        Tag MOD @skywatch
        last edited by Tag 7 Aug 2019, 00:25 7 Jul 2019, 17:05

        @skywatch
        Yep, did multiple reloads, clear cache, etc etc... no succes.

        Then I tried this evening, i connected to my server on the "external"addres of my router.. (just portforwarding into my own network) and guess what, I got a login screen, after loging on, all works like a charm....

        So my question:
        How to get a login screen , especially when you are not able to logoff?

        J 1 Reply Last reply 8 Jul 2019, 09:49 Reply Quote 0
        • J Offline
          jkandasa @Tag
          last edited by 8 Jul 2019, 09:49

          @Tag Do you see any error on browser console?

          T 1 Reply Last reply 9 Jul 2019, 19:27 Reply Quote 0
          • T Offline
            Tag MOD @jkandasa
            last edited by Tag 7 Oct 2019, 01:01 9 Jul 2019, 19:27

            @jkandasa

            Hi There!,
            The only browser that did not work was my phone browser... and it just started working again after the login screen...

            Is there any url that i can connect to that gives me a login screen?
            Any clue what the eror means?.... (if usefull, this behavior started with the 1.4 final version..).

            J 1 Reply Last reply 10 Jul 2019, 02:53 Reply Quote 0
            • J Offline
              jkandasa @Tag
              last edited by 10 Jul 2019, 02:53

              @Tag

              Is there any url that i can connect to that gives me a login screen?

              No, we do not have any URL for login screen. MyController is a single page(angular based) application

              Any clue what the eror means?.... (if usefull, this behavior started with the 1.4 final version..).

              Till now I do not face this kind of issue. Not able to reproduce in my environment too. So I do not have any clue 😞

              1 Reply Last reply Reply Quote 0
              • T Offline
                Tag MOD
                last edited by Tag 11 Jul 2019, 06:14

                Slowly narrowing down the issue....
                The browser i am using is chrome on android

                Here is how i reproduce the issue:

                When I connect to the server from my own lan.. it works like a charm... the problem starts once I connect from the internet to my server.

                On my router I enabled port forwarding for port 8443 to my server, so all traffic for this port (8443) will be forwarded to the local IP of my server also on port 8443.

                At this moment it seems that besides the port forward for 8443, another port needs to be forwarded... but which one....

                Not giving up... will find the issue 🙂

                S 1 Reply Last reply 11 Jul 2019, 08:44 Reply Quote 0
                • S Offline
                  skywatch @Tag
                  last edited by 11 Jul 2019, 08:44

                  @Tag Maybe it's the firewall on your router or an isp thing.

                  Try connecting from the internet on port 443 and then forwarding that to port 8443 to the server. Worth a try to see if the issue persists?

                  T 1 Reply Last reply 15 Jul 2019, 20:08 Reply Quote 0
                  • T Offline
                    Tag MOD @skywatch
                    last edited by Tag 15 Jul 2019, 20:08

                    @skywatch

                    No luck.... ☹

                    If my android device, phone or laptop is waking up from sleep, it sometimes does not work i get the translate stuff, however
                    It seems to work fine after I have used the login page...

                    so what happens at the login page that make things work........
                    (it must be a change after version 1.4... for me this started at 1.4 final...)

                    S 1 Reply Last reply 16 Jul 2019, 20:36 Reply Quote 0
                    • S Offline
                      skywatch @Tag
                      last edited by 16 Jul 2019, 20:36

                      @Tag Pity - I was clutching at straws that maybe https was blocked on non-standard port or a firewall blocking on non-standard ports.

                      Ah well, we tried.

                      I am fresh out of any other suggestions as this is beyond my experience.

                      Sorry 😞

                      T 1 Reply Last reply 19 Jul 2019, 06:31 Reply Quote 0
                      • T Offline
                        Tag MOD @skywatch
                        last edited by Tag 19 Jul 2019, 06:31

                        @skywatch
                        No worries, all input is appreciated!!
                        for me, worst case scenario is that I go back to 1.4 pre-final.. and wait for 2.0 😉

                        S 1 Reply Last reply 20 Jul 2019, 08:12 Reply Quote 0
                        • S Offline
                          skywatch @Tag
                          last edited by skywatch 20 Jul 2019, 08:12

                          @Tag I dont use chrome but maybe you need to install the cert somehow? ??? Perhaps this is different to a url based cert? who knows? It's all I can think of at the moment 😞

                          1 Reply Last reply Reply Quote 0
                          • T Offline
                            Tag MOD
                            last edited by Tag 8 Jun 2019, 11:34 6 Aug 2019, 05:59

                            Progress!!!
                            Did some testing and had 2 lines in Utilities --> HTML additional headers --> Scriptfiles

                            https://192.168.178.50:8443/mylib/gauge.min.js
                            https://217.101.85.85:8443/mylib/gauge.min.js

                            Once I removed the first line and only left the last one, my GUI issues seems to be gone!

                            J 1 Reply Last reply 6 Aug 2019, 06:29 Reply Quote 1
                            • J Offline
                              jkandasa @Tag
                              last edited by 6 Aug 2019, 06:29

                              @Tag You may take it from public CDN. to work on both LAN and outside LAN

                              or remove host details and keep path only, /mylib/gauge.min.js might work (not tested)

                              T 1 Reply Last reply 6 Aug 2019, 16:30 Reply Quote 0
                              • T Offline
                                Tag MOD @jkandasa
                                last edited by Tag 8 Jul 2019, 15:54 6 Aug 2019, 16:30

                                @jkandasa

                                Just using /mylib/gauge.min.js (without the https://xxx.xxx.xxx.xxx/8443) works okay too! 🙂

                                So problem solved!, issue was multiple lines to the same script in Utilities --> HTML additional headers --> Scriptfiles

                                Case closed

                                1 Reply Last reply Reply Quote 1
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