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    logfile: certificate_unknown in processing a request

    Scheduled Pinned Locked Moved Troubleshooting
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    • T Offline
      Tag MOD
      last edited by

      Hi!,

      SInce 1-2 days i see a lot of these errors in my mycontroller logfile. It seems related to a gui loading issue i had sometime ago since no page loades correctly anymore..... See this post

      The error i see is:
      [Sun Jul 07 09:07:29 CEST 2019] IO error: javax.net.ssl.SSLException: Connection has been shutdown: javax.net.ssl.SSLHandshakeException: Received fatal alert: certificate_unknown in processing a request from /192.168.178.14:8443 / sun.security.ssl.SSLSocketImpl

      What cound be the issue here...

      skywatchS 1 Reply Last reply Reply Quote 0
      • skywatchS Offline
        skywatch @Tag
        last edited by

        @Tag Have you tried different browsers and cleared the cache?

        T 1 Reply Last reply Reply Quote 0
        • T Offline
          Tag MOD @skywatch
          last edited by Tag

          @skywatch
          Yep, did multiple reloads, clear cache, etc etc... no succes.

          Then I tried this evening, i connected to my server on the "external"addres of my router.. (just portforwarding into my own network) and guess what, I got a login screen, after loging on, all works like a charm....

          So my question:
          How to get a login screen , especially when you are not able to logoff?

          jkandasaJ 1 Reply Last reply Reply Quote 0
          • jkandasaJ Offline
            jkandasa @Tag
            last edited by

            @Tag Do you see any error on browser console?

            T 1 Reply Last reply Reply Quote 0
            • T Offline
              Tag MOD @jkandasa
              last edited by Tag

              @jkandasa

              Hi There!,
              The only browser that did not work was my phone browser... and it just started working again after the login screen...

              Is there any url that i can connect to that gives me a login screen?
              Any clue what the eror means?.... (if usefull, this behavior started with the 1.4 final version..).

              jkandasaJ 1 Reply Last reply Reply Quote 0
              • jkandasaJ Offline
                jkandasa @Tag
                last edited by

                @Tag

                Is there any url that i can connect to that gives me a login screen?

                No, we do not have any URL for login screen. MyController is a single page(angular based) application

                Any clue what the eror means?.... (if usefull, this behavior started with the 1.4 final version..).

                Till now I do not face this kind of issue. Not able to reproduce in my environment too. So I do not have any clue 😞

                1 Reply Last reply Reply Quote 0
                • T Offline
                  Tag MOD
                  last edited by Tag

                  Slowly narrowing down the issue....
                  The browser i am using is chrome on android

                  Here is how i reproduce the issue:

                  When I connect to the server from my own lan.. it works like a charm... the problem starts once I connect from the internet to my server.

                  On my router I enabled port forwarding for port 8443 to my server, so all traffic for this port (8443) will be forwarded to the local IP of my server also on port 8443.

                  At this moment it seems that besides the port forward for 8443, another port needs to be forwarded... but which one....

                  Not giving up... will find the issue 🙂

                  skywatchS 1 Reply Last reply Reply Quote 0
                  • skywatchS Offline
                    skywatch @Tag
                    last edited by

                    @Tag Maybe it's the firewall on your router or an isp thing.

                    Try connecting from the internet on port 443 and then forwarding that to port 8443 to the server. Worth a try to see if the issue persists?

                    T 1 Reply Last reply Reply Quote 0
                    • T Offline
                      Tag MOD @skywatch
                      last edited by Tag

                      @skywatch

                      No luck.... ☹

                      If my android device, phone or laptop is waking up from sleep, it sometimes does not work i get the translate stuff, however
                      It seems to work fine after I have used the login page...

                      so what happens at the login page that make things work........
                      (it must be a change after version 1.4... for me this started at 1.4 final...)

                      skywatchS 1 Reply Last reply Reply Quote 0
                      • skywatchS Offline
                        skywatch @Tag
                        last edited by

                        @Tag Pity - I was clutching at straws that maybe https was blocked on non-standard port or a firewall blocking on non-standard ports.

                        Ah well, we tried.

                        I am fresh out of any other suggestions as this is beyond my experience.

                        Sorry 😞

                        T 1 Reply Last reply Reply Quote 0
                        • T Offline
                          Tag MOD @skywatch
                          last edited by Tag

                          @skywatch
                          No worries, all input is appreciated!!
                          for me, worst case scenario is that I go back to 1.4 pre-final.. and wait for 2.0 😉

                          skywatchS 1 Reply Last reply Reply Quote 0
                          • skywatchS Offline
                            skywatch @Tag
                            last edited by skywatch

                            @Tag I dont use chrome but maybe you need to install the cert somehow? ??? Perhaps this is different to a url based cert? who knows? It's all I can think of at the moment 😞

                            1 Reply Last reply Reply Quote 0
                            • T Offline
                              Tag MOD
                              last edited by Tag

                              Progress!!!
                              Did some testing and had 2 lines in Utilities --> HTML additional headers --> Scriptfiles

                              https://192.168.178.50:8443/mylib/gauge.min.js
                              https://217.101.85.85:8443/mylib/gauge.min.js

                              Once I removed the first line and only left the last one, my GUI issues seems to be gone!

                              jkandasaJ 1 Reply Last reply Reply Quote 1
                              • jkandasaJ Offline
                                jkandasa @Tag
                                last edited by

                                @Tag You may take it from public CDN. to work on both LAN and outside LAN

                                or remove host details and keep path only, /mylib/gauge.min.js might work (not tested)

                                T 1 Reply Last reply Reply Quote 0
                                • T Offline
                                  Tag MOD @jkandasa
                                  last edited by Tag

                                  @jkandasa

                                  Just using /mylib/gauge.min.js (without the https://xxx.xxx.xxx.xxx/8443) works okay too! 🙂

                                  So problem solved!, issue was multiple lines to the same script in Utilities --> HTML additional headers --> Scriptfiles

                                  Case closed

                                  1 Reply Last reply Reply Quote 1
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