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Frequent errors related to Ethernet Gateways

Scheduled Pinned Locked Moved Troubleshooting
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  • J Offline
    jkandasa @Daniele
    last edited by jkandasa 15 Apr 2020, 14:50

    @Daniele The error says,
    Your connection between MyController and ethernet gateway reset.

    Possible causes may be:

    • MySensors ethernet gateway hardware issue

    Try to replicate your old stable firmware to check the hardware.

    Update: After this error, the connection will be reestablished automatically. But it will take couple of moments(you lose your data on this period)

    1 Reply Last reply Reply Quote 0
    • D Offline
      Daniele
      last edited by 15 Apr 2020, 15:38

      @jkandasa I've not been clear: could you please explain what's the difference between "Broken pipe" and "Connection reset" errors?

      I yet tried with the old firmware, but I get the same errors, so the issue is somewhere else. =(

      J 1 Reply Last reply 15 Apr 2020, 17:14 Reply Quote 0
      • J Offline
        jkandasa @Daniele
        last edited by jkandasa 15 Apr 2020, 17:14

        @Daniele

        I guess you have a problem with your MySensors gateway ethernet device attached with Arduino
        If you have an additional ethernet hardware test with it.

        • java.net.SocketException: Broken pipe (Write failed): Writing to a connection when the other end(your gateway) has already closed it

        • java.net.SocketException: Connection reset: on the server side when the client(your gateway) closed the socket connection before the response could be returned over the socket

        1 Reply Last reply Reply Quote 0
        • D Offline
          Daniele
          last edited by 16 Apr 2020, 08:08

          @jkandasa said in Frequent errors related to Ethernet Gateways:

          our MySensors gateway ethernet device attached with Arduino

          That's the same thing I thought, but having 4 of them all failing sounds a bit odd....
          That's why I started looking also on the RPI side.
          I tried also moving the ethernet cables from the swtich to the main router, to understand if the switch is having some issue, but still getting the same issues.

          J A 2 Replies Last reply 16 Apr 2020, 13:34 Reply Quote 0
          • J Offline
            jkandasa @Daniele
            last edited by 16 Apr 2020, 13:34

            @Daniele said in Frequent errors related to Ethernet Gateways:

            That's the same thing I thought, but having 4 of them all failing sounds a bit odd....

            ah, really a tough situation.
            Can you power down all the 4 gateways?
            Power up at a time only one gateway and test with it, if it looks good, test the next gateway

            1 Reply Last reply Reply Quote 0
            • A Offline
              Avamander @Daniele
              last edited by 16 Apr 2020, 15:29

              @Daniele

              That's the same thing I thought, but having 4 of them all failing sounds a bit odd....

              Maybe the gateways' DHCP lease runs out, they lose their IP and don't ask it back soon enough?

              S 1 Reply Last reply 16 Apr 2020, 16:54 Reply Quote 0
              • S Offline
                skywatch @Avamander
                last edited by 16 Apr 2020, 16:54

                @Avamander That's not a bad suggeation!

                @Daniele Try re-flashing the gateways and see how that works.

                1 Reply Last reply Reply Quote 0
                • D Offline
                  Daniele
                  last edited by 16 Apr 2020, 16:56

                  @skywatch done multiple times during my tests, but nothing changed!

                  S 1 Reply Last reply 17 Apr 2020, 09:42 Reply Quote 0
                  • S Offline
                    skywatch @Daniele
                    last edited by 17 Apr 2020, 09:42

                    @Daniele When you said before you had tried a 'new SD' card, did you flash that card from an image or use a fresh install?

                    1 Reply Last reply Reply Quote 0
                    • D Offline
                      Daniele
                      last edited by 17 Apr 2020, 09:52

                      @skywatch said in Frequent errors related to Ethernet Gateways:

                      d tried a 'new SD' card, did you flash tha

                      fresh install

                      S 1 Reply Last reply 27 Apr 2020, 08:25 Reply Quote 0
                      • S Offline
                        skywatch @Daniele
                        last edited by 27 Apr 2020, 08:25

                        @Daniele Then I am out of ideas at the moment, sorry! But I do know the pain you have now. It happened to me a few days ago that a GW just stopped without any real reason. I re-plugged into the pi and all came back up again.

                        There is discussion on MS forum about using optiboot bootloader to get full benefit from watchdog timer. There it is said that watchdog is not working in standard 'Chinese' bootloader.

                        Maybe worth looking into - its going to be raining here after today (think summer just came and went for us!).... So I should have some time to 'fiddle' a little....

                        A 1 Reply Last reply 30 Apr 2020, 15:44 Reply Quote 0
                        • D Offline
                          Daniele
                          last edited by 27 Apr 2020, 09:18

                          I can confirm, chinese nano bootloader does not support watchdog.
                          All my nanos have MySBootloader (for this reason and to be able to use OTA update), but I don't want to use it on GWs since it takes 10-15 seconds to start because it searches for a GW in order to chech new OTA updates.
                          What I tried is to enable watchdog on a Uno (which in my experiments seems to support watchdog), but till now I haven't found a good way to check ethernet connectivity without interfering with GW functioning.
                          Do you have any idea on that?
                          Thanks
                          Daniele

                          S 1 Reply Last reply 27 Apr 2020, 18:11 Reply Quote 0
                          • S Offline
                            skywatch @Daniele
                            last edited by 27 Apr 2020, 18:11

                            @Daniele Have you tried monitoring it with wireshark?

                            1 Reply Last reply Reply Quote 1
                            • A Offline
                              Avamander @skywatch
                              last edited by Avamander 30 Apr 2020, 15:44

                              @skywatch said in Frequent errors related to Ethernet Gateways:

                              There it is said that watchdog is not working in standard 'Chinese' bootloader.

                              Yes, some products ship with the old bootloader.

                              You can either use an existing Arduino or an USBASP as an ISP programmer to flash a new bootloader, not tremendously difficult if you just wire it up and press the button in Arduino IDE.

                              @Daniele
                              I still have this question though, instead of watchdog, did you check that your ethernet module/code just renews its DHCP lease? I forgot to do that on one of my projects and had very similar issues. You should also maybe add a piece of code that sends ICMP ping to your gateway every 1h to make sure ARP cache doesn't time out - avoids that issue too.

                              1 Reply Last reply Reply Quote 0
                              • D Offline
                                Daniele
                                last edited by 30 Apr 2020, 16:48

                                @Avamander could you please post me an example of DHCP renewal?
                                I investigated the ICMP ping idea but I've not been able to get something working, since the ping seems to interfere with GW code. Did you manage to use it in a mysensors GW?

                                1 Reply Last reply Reply Quote 0
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